Yes. Creating an account is not required to place an order in the webshop. However, having an account is convenient if you order more frequently.

You can only modify or cancel your order as long as it has not yet left the warehouse. You cannot change this yourself online. Please contact Customer Service.

For large or non‑standard orders, please contact us so we can prepare a tailored quotation.

Immediately after placing your order, you will receive an order confirmation by e‑mail. If you have not received a confirmation, or if your details are incorrect, please contact Customer Service.

As stated above, you should receive a confirmation immediately after placing your order. No e‑mail received? Please contact Customer Service.

All displayed prices are per unit and exclusive of VAT and shipping costs. During checkout, you will see the total amount including VAT and shipping.

You can pay using Wero (formerly iDEAL), Visa, Mastercard, and PayPal.

Yes, ordering on account is possible provided that:

• you have an approved customer account,
• you have previously placed orders,
• your company has been registered with the Chamber of Commerce for at least one year, and
• the financial background check is approved.

Please contact Customer Service if you wish to use this option.

Yes, the invoice address and delivery address do not need to be the same. You can adjust this in your account.

If your payment was declined, you can select a different payment method within your account, or you can contact Customer Service for assistance.

Most products are available from stock and are usually dispatched within 3–7 working days. If a longer delivery time applies, this will be stated on the product page. Should the delivery time deviate unexpectedly, we will contact you.

After the order confirmation, your order will be processed and dispatched. As soon as it leaves the warehouse, you will receive an e‑mail containing a track‑and‑trace number so you can follow its status.

We work with several carriers — if you have specific delivery requirements, please contact our Customer Service team.

Orders delivered within the Netherlands (excluding the Wadden Islands) are delivered free of charge.
For orders with a non‑standard shipping method or delivery outside the Netherlands, shipping costs apply — these are shown at checkout. If you have requested a quotation, delivery costs will be included in that quotation.

Yes, international delivery is possible. Higher shipping costs will apply. Please contact our Customer Service team.

It is generally not possible to return or exchange products automatically via the webshop. In case of issues (damage, quality concerns), please contact Customer Service so we can find a suitable solution.